3-Year Warranty
We stand behind the craftsmanship of every Jewel Frost piece. All our jewelry, including custom pieces, comes with a three-year limited warranty covering manufacturing defects in materials or workmanship.
If you notice an issue with your jewelry, contact our team. We’re here to help you understand the next steps.
What’s Covered
Our warranty covers manufacturing defects in materials or workmanship. Your piece will be assessed to determine whether the issue falls within this coverage.
The warranty applies to all Jewel Frost jewelry, including custom pieces.
What’s Not Covered
The warranty does not cover:
- Normal wear and tear.
- Accidental damage, misuse or improper care.
- Lost or missing stones.
- Loss or theft of jewelry.
- Jewelry repaired, resized or altered by another jeweler.
Routine maintenance and cosmetic services are separate from manufacturing-defect coverage.
Care & Maintenance Services
We offer cleaning, prong tightening, polishing, resizing and rhodium plating at a nominal fee to help maintain your jewelry’s appearance and condition.
Contact us to discuss the service your piece needs and the applicable charges. Customers are responsible for shipping costs.
Repairs & Remakes
If your piece cannot be repaired, we can arrange a remake for a nominal fee. We’ll explain the proposed work and applicable charges for your approval before proceeding.
How to Request Service
1. Contact Us
Email info@jewel-frost.com with your order number, a description of the issue and clear photos of your jewelry.
2. Receive Shipping Instructions
Please contact us before shipping your jewelry. Our team will provide instructions for sending your piece for assessment.
All shipments to and from Jewel Frost must be insured and require a signature upon delivery. Customers are responsible for shipping costs in both directions, including insurance and signature-service charges, for US and international shipments.
3. Assessment & Next Steps
Once we assess your piece, we’ll explain whether the issue is covered by the warranty and discuss the appropriate repair or service.
Warranty FAQs
Yes. Custom pieces are covered by our three-year limited manufacturing warranty, even though they are not eligible for returns under our 30-day return policy.
No. Cleaning, prong tightening, polishing, resizing and rhodium plating are available at a nominal fee.
Customers are responsible for shipping costs in both directions for warranty assessments, repairs and maintenance services.
We can arrange a remake for a fee. We’ll discuss the details and charges with you before proceeding.
Need Help With Your Jewelry?
Email info@jewel-frost.com or call (201) 965-9619.