Last updated: October 19, 2026

Welcome to Jewel Frost. This website is operated by Jewelfrost Inc. Throughout these Terms & Conditions, “Jewel Frost,” “we,” “us” and “our” refer to Jewelfrost Inc. “You” refers to anyone visiting our website or purchasing from us.

These terms govern your use of www.jewel-frost.com and purchases made through our online store. Please read them before placing an order. Nothing in these terms limits consumer rights that cannot legally be excluded.

1. Using our website

You must be legally able to enter into a purchase agreement to place an order. If you are under the age of majority where you live, a parent or legal guardian must place the order on your behalf.

Please provide accurate contact, billing and delivery information. You may not use our website for unlawful or fraudulent purposes, interfere with its operation, attempt unauthorized access, or misuse another person’s information or payment method.

Our online store is hosted on Shopify, which provides the platform used to offer our products and process orders.

2. Jewelry descriptions and materials

Please review the product description, available options and measurements before purchasing. The materials, gold purity, diamond origin, stone specifications and certifications included with your purchase are those stated on the applicable product page and order confirmation.

Natural and lab-grown diamonds are identified in the relevant product descriptions. A grading report or appraisal is included only where stated. An appraisal is an estimate of value, not a promise of resale value or investment return.

Product photographs may be enlarged to show detail. Screen settings, lighting and photography can affect how colors and proportions appear. Natural characteristics and the making process can result in minor variations; these do not permit us to substitute materially different specifications without your agreement.

Where stated, carat weights and measurements are approximate. “Total carat weight” or “CTW” refers to the combined weight of the stones described in the listing, rather than necessarily the weight of one stone.

3. Prices, payments and promotions

The price and currency applicable to your order are displayed at checkout. Taxes, delivery charges and any other charges collected by us will be shown before you complete your purchase. International import charges may be collected separately, as explained below.

Prices and promotions may change for future purchases. Discount codes are subject to their stated eligibility, exclusions and expiry dates. Discounts cannot be combined unless the promotion expressly allows it.

Payment must be authorized before we process your order. Financing and installment services, where offered, are provided by third parties and are subject to their own eligibility requirements and terms.

If we discover a material pricing or listing error affecting your order, we will contact you to explain the issue and offer a correction for your approval or cancellation with a refund. We will not charge an increased price without your agreement.

4. Orders and availability

An order confirmation acknowledges receipt of your order. We may need to verify payment, product availability or order details before fulfillment. We may decline or cancel an order where payment cannot be verified, an item is unavailable, or there is a reasonable concern about fraud or unlawful activity. If we cancel an order after collecting payment, we will refund the amount paid for the cancelled items and applicable charges.

Please check your selected metal, size, carat weight and delivery address carefully. Contact us promptly if you need a change or cancellation. We will confirm whether it is still possible based on the order’s production and shipping status.

5. Custom, personalized and engraved orders

Custom, personalized and engraved orders are final sale and are not eligible for change-of-mind returns.

Selecting a standard size or metal offered on a product page does not, by itself, make an order custom.

Any specifications, approvals, production estimates and cancellation restrictions specific to a custom order will be communicated before you commit to that order.

If your jewelry arrives damaged, defective, incorrect or materially different from the agreed specifications, please contact info@jewel-frost.com so we can review the issue and help resolve it.

6. Production, shipping and delivery

Production time and transit time are separate. Refer to the product page, checkout and any written order communication for the estimates applicable to your purchase. Delivery dates are estimates unless we expressly agree otherwise.

We offer complimentary standard insured shipping within the United States. Expedited services and international shipping, where available, are subject to the options and charges shown at checkout. A signature may be required on delivery.

If we cannot ship within the promised timeframe, we will notify you of the delay, provide a revised estimate and offer cancellation and a refund where required by law. We will obtain your consent to a delay where required.

Please provide an address where your shipment can be received securely. Contact us promptly about missing, damaged or incorrect deliveries so we can investigate and assist. Keep the packaging and any photographs that may help with a carrier claim. Carrier insurance does not replace your rights against us under applicable law.

For international deliveries, you are responsible for import duties, taxes and customs charges unless checkout expressly states that they are included. Customs clearance can affect delivery timing. Any costs associated with a refused or undeliverable shipment will be handled according to the disclosed shipping policy and applicable law.

7. Returns and refunds

We accept eligible return requests within 30 days of delivery. Return shipping is complimentary for US customers. International customers must arrange and pay for return shipping.

Return condition

Jewelry must be unworn, undamaged, unaltered and in its original, saleable condition. You may try it on carefully, but jewelry worn beyond trying on, including for an occasion, is not eligible for a change-of-mind return.

Please return all original packaging, certificates, appraisals, included accessories and tags. Any tags attached to the jewelry must remain attached, intact and unaltered.

Custom, personalized and engraved orders are subject to Section 5.

Return authorization and shipping

Email info@jewel-frost.com within 30 days of delivery with your order number and the item you would like to return. Please wait for our return authorization and instructions before sending your jewelry.

US customers must have their return package scanned by the carrier within 7 days of receiving our prepaid return label.

International customers must ship their return within 7 days of return approval, following the instructions provided by our team. We recommend an insured, trackable service.

Securely pack your jewelry and retain your carrier receipt and tracking number. International import duties and taxes are the buyer’s responsibility, and any recovery of those charges may need to be requested from the relevant authority.

Inspection and refunds

All returns are subject to inspection and approval. Refunds for eligible returns are processed within 1–3 business days of receiving the returned jewelry and issued to the original payment method. We do not charge a restocking fee.

Your bank may take additional time to post the refund, up to one billing cycle. Purchases paid for with a gift card will be refunded as gift card credit.

Misuse of our return policy

We may restrict future purchases or return privileges where there is documented misuse of our return policy, including repeated wear-and-return behavior.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, please contact info@jewel-frost.com promptly so we can review the issue and help resolve it.

Our Return and Refund Policy forms part of these Terms. Please review it before ordering.

8. Warranty and care

Jewel Frost offers a three-year warranty, subject to the coverage, eligibility and claim process described in our Warranty Policy. Contact us with your order details and a description of the issue to request assistance.

Follow the care instructions supplied with your jewelry. Please contact us before arranging repairs relating to a warranty claim so we can explain the available service options. Our stated warranty is in addition to any rights you have under applicable law.

9. Reviews and customer content

If you submit a review, photograph or other content, you confirm that it is your own or that you have permission to share it. Reviews should reflect your actual experience and must not contain unlawful material or someone else’s private information.

By submitting content for publication, you give us non-exclusive permission to display it with your review and to make formatting changes necessary for that display. You retain ownership of your content. We will seek separate permission for uses beyond that purpose where required.

10. Website content and third-party services

Our branding, original photographs, written content and website design belong to Jewel Frost or their respective owners. They may not be copied or used commercially without permission, except as permitted by law.

Our website may link to third-party websites or offer third-party services. Their own terms and privacy practices apply to your use of those services. Such links do not change our responsibilities for your purchase from Jewel Frost.

11. Privacy

Our Privacy Policy explains how we collect, use and share personal information and how you can contact us about privacy requests. Please review it when using our website or placing an order.

12. Website availability and responsibility

We aim to keep our website accurate and available, but access may occasionally be interrupted for maintenance or reasons outside our control. Please contact us if you notice an error affecting your purchase.

We remain responsible for fulfilling our obligations under these terms and applicable law. No provision excludes liability or remedies that cannot legally be excluded, including those arising from fraud or other conduct for which a limitation is prohibited.

13. Governing law and resolving concerns

These terms are governed by the laws of the State of New York, without displacing mandatory consumer protections that apply where you live.

If you have a concern about an order, please contact us so we can work toward a resolution. Contacting us does not restrict your right to seek assistance from a payment provider, consumer authority or court, or affect applicable dispute deadlines.

14. Changes to these terms

We may update these terms by posting a revised version with an updated date. The terms in effect when you place an order apply to that purchase unless a change is required by law or agreed with you.

The updated return conditions apply to orders placed on or after October 19, 2026. Earlier orders remain subject to the return policy in effect when they were placed.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

15. Contact us

Jewelfrost Inc
62 West 47th Street, Suite 202
New York, NY 10036, United States

Email: info@jewel-frost.com
Phone: +1 201-965-9619
Website: www.jewel-frost.com

Please contact us for return authorization and shipping instructions before sending any jewelry.