Last updated: 1st January 2026

Jewel Frost (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information when you shop at www.jewel-frost.com, contact our team, or use our customer services.

Jewel Frost is operated by Jewelfrost Inc, located at 62 West 47th Street, Suite 202, New York, NY 10036, United States. This business is responsible for the personal information described in this policy, except where another provider acts independently.

Information we collect

The information we receive depends on how you interact with us:

• Purchases and delivery: your name, contact details, billing and delivery addresses, purchased products, selected sizes and metals, transaction status, and shipping information. Gift orders may include a recipient’s name, address, and gift message.
• Customer service: messages, photographs, and details you provide about custom designs, sizing, repairs, returns, exchanges, or warranty requests. This includes contact through email, website chat, phone, text, or WhatsApp.
• Accounts and preferences: account identifiers, shopping preferences, and choices about communications or privacy.
• Reviews: ratings, written feedback, display names, and photographs or videos you submit.
• Website activity: device and browser details, IP address, pages and products viewed, referring links, and interactions with our website. Cookies and similar technologies help collect this information.

We also receive relevant information from payment services, delivery providers, and the services supporting our store. Please provide another person’s information only when you are authorized to do so.

How we use information

We use information to prepare and deliver orders, arrange payments, respond to questions, manage customer accounts, and provide aftercare. Details about your chosen metal, ring size, or customization help us fulfill your requests correctly.

We also use information to maintain website functionality, understand shopping activity, detect fraud, keep business records, and meet legal obligations. Where permitted and subject to your preferences, we use contact and shopping information to send offers and measure or personalize marketing.

Where European or UK data protection law applies, our legal grounds may include performing a contract with you, complying with legal obligations, your consent, and legitimate interests such as protecting our store and improving customer service. We consider your rights when relying on legitimate interests. You may withdraw consent without affecting earlier lawful processing.

Services supporting Jewel Frost

Our online store uses Shopify. Information needed to operate the store is processed through Shopify and relevant payment services. Shopify also describes its own processing in its Consumer Privacy Policy.

We use Judge.me to support customer reviews. A published review may display your chosen name, rating, comments, and submitted media. Avoid including private contact information in public reviews. Contact us if you need help with personal information in a review.

Depending on your transaction or request, we share necessary information with payment providers, shipping and fulfillment partners, customer support services, and other providers that help operate our business. If you choose a third-party payment or financing service, its own privacy terms also apply.

We may disclose information when required by law, to investigate misuse or protect rights, or as part of a business restructuring or transfer, subject to applicable protections.

Cookies and advertising

Cookies support functions such as your shopping cart, account access, and preferences. Analytics and advertising technologies may also collect information about website activity.

You can also manage cookies through your browser. Blocking certain cookies may prevent parts of the store from working. Browser controls alone may not stop every advertising-related disclosure.

Communications

You can unsubscribe from promotional emails using the link in those emails. We may still send messages necessary for an order or customer service request.

Contacting us by text or WhatsApp does not, by itself, constitute consent to receive promotional texts. Any promotional messaging program should provide its own consent terms and unsubscribe instructions.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including order fulfillment, aftercare, accounting, fraud prevention, and resolving disputes. Applicable recordkeeping requirements may mean some records remain after a deletion request.

We use safeguards intended to protect personal information, but no online service can promise complete security. Please do not send full payment card details through email, chat, or text.

Your privacy choices and rights

Depending on the laws that apply, you may request access to, correction of, deletion of, or a portable copy of your information. You may also have rights to object to or restrict processing, withdraw consent, or opt out of certain advertising-related uses and disclosures.

Send requests to info@jewel-frost.com with “Jewel Frost Privacy Request” in the subject line. We may need to verify your identity or an agent’s authority. Some requests have legal exceptions. Where applicable, you may appeal a denial by replying to our response, and we will not discriminate against you for exercising protected privacy rights. You may also complain to the relevant data protection authority.

International customers

Jewel Frost operates in the United States. Our service providers may process information in other countries, whose privacy laws may differ from yours. Where legally required, appropriate safeguards must apply to international transfers, such as approved contractual protections or adequacy decisions.

Children and external services

Our store is intended for adult shoppers. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

Other websites, marketplaces, and messaging platforms have their own privacy practices. This policy covers Jewel Frost’s handling of information; it does not replace those providers’ policies.

Updates and contact

We may revise this policy as our services or practices change. The publication date above will identify the latest revision. We will provide additional notice when required.

Jewel Frost — Jewelfrost Inc
Email: info@jewel-frost.com
Phone: +1 201-965-9619
Mail: 62 West 47th Street, Suite 202, New York, NY 10036, United States