30-Day FREE Returns
We want you to feel confident in your Jewel Frost purchase. We offer 30-day returns, with complimentary return shipping for US customers.
Returning from outside the United States? You can return your purchase within our 30-day return window, but you’ll need to arrange and pay for return shipping.
Return Eligibility
To qualify for a return, your jewelry must be unworn and returned in its original packaging.
Custom pieces are not eligible for return.
How to start a return
1. Contact Us
Email info@jewel-frost.com with your order number and the item you would like to return. Our team will help you with the next steps.
2. Arrange Your Return Shipment
US customers: We’ll provide a prepaid return shipping label at no charge.
International customers: You’ll need to arrange your own return shipment and cover the shipping cost. Contact us for return instructions before sending your package.
3. Pack and Send Your Jewelry
Pack your jewelry securely and follow the return instructions provided by our team. Keep your shipping receipt and tracking number for your records.
REFUNDS
Refunds for eligible returns are processed within 1–3 business days of receiving your returned item and issued to your original payment method. We do not charge a restocking fee.
Each bank processes refunds differently, so it may take up to one billing cycle for the refund to appear on your statement.
If you paid with a gift card, your refund will be issued as a new gift card. Please allow time for it to be delivered to the shipping address associated with your order.
Returns FAQs
Your return window begins on the date your order is delivered.
Return shipping is free for US customers using the prepaid label we provide. International customers are responsible for arranging and paying for return shipping.
Custom pieces are not eligible for return.
No. Jewel Frost does not charge a restocking fee.
Need Help With a Return?
Email info@jewel-frost.com or call (201) 965-9619.