30-Day FREE Returns
We want you to feel confident in your Jewel Frost purchase. We offer 30-day returns, with complimentary return shipping for US customers.
Returning from outside the United States? You can return your purchase within our 30-day return window, but you’ll need to arrange and pay for return shipping.
Return Eligibility
To qualify for a return, your jewelry must be unworn, undamaged, unaltered and in its original, saleable condition. You may try it on carefully, but jewelry worn beyond trying on, including for an occasion, is not eligible for a change-of-mind return.
Please return all original packaging, certificates, appraisals, included accessories and tags. Any tags attached to the jewelry must remain attached, intact and unaltered.
Custom, personalized and engraved orders are final sale and are not eligible for change-of-mind returns. Selecting a standard size or metal offered on a product page does not, by itself, make an order custom.
All returns are subject to inspection and approval. We may restrict future purchases or return privileges where there is documented misuse of our return policy, including repeated wear-and-return behavior.
If your order arrives damaged, defective or incorrect, please contact us so we can help. Nothing in this policy limits your applicable statutory rights.
How to start a return
1. Request Your Return
Email info@jewel-frost.com within 30 days of delivery with your order number and the item you would like to return. Please wait for our return authorization and instructions before sending your jewelry.
2. Arrange Your Return Shipment
US customers: We will provide a prepaid return shipping label at no charge. Please have your package scanned by the carrier within 7 days of receiving your label.
International customers: Please arrange and pay for your return shipment using the instructions provided by our team. Your package must be shipped within 7 days of return approval. We recommend an insured, trackable service.
3. Pack and Send Your Jewelry
Securely pack your jewelry in its original packaging, including all certificates, appraisals, included accessories and tags. Any tags attached to the jewelry must remain intact and unaltered. Follow our return instructions and retain your carrier receipt and tracking number.
REFUNDS
Once your return arrives, we will inspect your jewelry and confirm whether it meets our return conditions. Refunds for eligible returns are processed within 1–3 business days of receipt and issued to your original payment method. We do not charge a restocking fee.
Your bank may take additional time to post the refund, up to one billing cycle. Purchases paid for with a gift card will be refunded as gift card credit.
These updated return conditions apply to orders placed on or after October 19, 2026. Earlier orders remain subject to the policy in effect when they were placed.
Returns FAQs
Your return window begins on the date your order is delivered.
Return shipping is free for US customers using the prepaid label we provide. International customers are responsible for arranging and paying for return shipping.
Custom, personalized and engraved orders are final sale for change of mind. Standard size or metal selections alone do not make an order custom. If your order arrives damaged, defective or incorrect, please contact us. Your applicable statutory rights are unaffected.
No. Jewel Frost does not charge a restocking fee.
Need Help With a Return?
Email info@jewel-frost.com or call (201) 965-9619.